A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It is most often part of the billing account and is the quickest way to handle an issue that requires a certain period of time to investigate or that has to be forwarded to a server administrator. Thus, all replies supplied by either side will be stored in the same location in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than 2 accounts to accomplish a certain task or to reach the company’s customer care staff. In case you’d like to manage several domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a substantial length of time for the hosting provider to answer your tickets.
Integrated Ticketing System in Shared Hosting
Our shared hosting plans come with an integrated ticketing system, which is an essential part of our in-house created Hepsia Control Panel. As opposed to other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one place – payments, website files, e-mails, support tickets, etc., avoiding the need to sign in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a few clicks without ever leaving your hosting Control Panel. During the process, you may pick a category and our system will offer you a number of educational articles, which will provide you with additional info and which may help you fix any particular issue before you actually post a ticket. We guarantee a response time of maximum 1 hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated plans, which implies that you won’t require an additional platform to contact our help desk staff – you can do this on the spot the moment you come across a predicament. Opening a new ticket takes a few clicks and tracking down an older one is equally easy. With our intelligent search box, you can quickly find any ticket that you have posted in the past. You can send a ticket at any given point in time as our customer service technicians are at your disposal 7 days a week and answer in no more than 60 minutes, even though it rarely takes this much to get support. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about needing to sign in and out of two or more platforms to solve a simple issue.