A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It is most often part of the billing account and is the quickest way to handle an issue that requires a certain period of time to investigate or that has to be forwarded to a server administrator. Thus, all replies supplied by either side will be stored in the same location in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than 2 accounts to accomplish a certain task or to reach the company’s customer care staff. In case you’d like to manage several domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a substantial length of time for the hosting provider to answer your tickets.