A live chat is one of the many channels of communication supplied by some web hosting suppliers as part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or tech assistance. This method of communication is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word in comparison to a call with an agent. What's more, when the issue that you experience requires some time to be investigated and resolved, you can do something else meanwhile instead of just waiting, like you would have to do if you call. You can also employ a live chat assistance service free of charge provided that you have world wide web access even if your website hosting supplier is situated in a different country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
We provide a live chat support service for all of the shared hosting plans that we offer and we will assist you with almost everything in real time. In case you do not have an account with us yet, we'll be able to give you more info about the plans in order to help you to select the most appropriate plan. If you are an existing customer, we can help you with any billing or general matter as well as with a number of common technical matters, for instance an e-mail address installation in a desktop e-mail client. When you can't give us a call for whatever reason or you are in a country where we don't have a local telephone number, our live chat will be the best way to contact us. Certainly, some matters require additional time to analyze and test, therefore you'll have to open a support ticket to our technicians, however, we can save your time and help you with many issues on the chat.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with all of our semi-dedicated plans, you will be able to get the answers for any questions you may have or get various problems dealt with instantly. Our service is online every day, which means that you can speak to a representative even on weekends and holidays. If you're not sure which package would be better for your web sites or if our hi-tech cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. In case you're a present customer, you're able to get more information about billing issues, account settings as well as a variety of common technical troubles you may have, let's say when you cannot install an email account in a client on your computer. Our live chat can save you a considerable amount of time no matter where you are or when you contact us.