Should you ever face a problem with your site and be unable to fix it on your own, ask the respective web hosting company’s technical support team to help you get the site back online. A timely resolution would be the perfect scenario, but lots of companies respond within twenty four hours or even more, all the more so if you’re doing business with a reseller. Even if your problem can be resolved without much difficulty, your site may not work correctly or it may not be accessible whatsoever for a lengthy stretch of time, so you may lose potential clients since it is rather unlikely that anybody would willingly return to a website that’s inoperational. That’s why, you should make certain not only that you can get in touch with your hosting company, but also that they can answer and help you in a well-timed manner. If a software app update doesn’t go as planned or you erase something mistakenly, for example, the site should be fixed swiftly so as to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even all day, to get an answer to an e-mail or a ticket. No matter when you contact us, we will help you out within no more than 60 minutes with any technical and sales inquiries you may have. As a matter of fact, our actual reply time almost never surpasses twenty-thirty minutes. Since we are at your disposal day and night, you’ll always get help in a timely fashion and we are aware of just how important this is in the digital world. As soon as you contact us, we will respond to your queries. If you come across any technical difficulty, we’ll resolve it for you, or we’ll give you all the needed information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support team representatives will be at your disposal all the time and they will respond to any trouble ticket that you open via our web hosting Control Panel within sixty minutes max. The ticket response time is guaranteed no matter if you have a general enquiry regarding your semi-dedicated server or you face some obstacle and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any general, billing or technical issue. If you contact us about anything that is within our power, we’ll resolve it before we reply to you, which goes to say that you won’t have to wait for hours or even days while the problem lingers. If there’s something that you have to do on your end, we will give you the required info – what possible solutions to try out, what steps to take, etc.