Discover just what phone support includes within the web hosting community.
There are lots of shared hosting providers available, but most of them are resellers who have limited resources, especially in terms of support. One of the ways to distinguish them is the option to reach the company over the telephone. The type of support that you can get through this particular method of communication may vary depending on the service provider - some offer expert telephone support, various others offer general and customer support only as some matters are more time-consuming and it would be more convenient to be resolved with a support ticket, especially if the issue has to be escalated. However, it's good to know that you can always get in touch with your web hosting provider since there are many small-scale problems that can be resolved effortlessly and in a very timely manner with a phone call, not mentioning that you are able to get more details about the services before you become a customer.
Phone Support in Shared Hosting
All of our shared hosting
packages offer telephone support 14 hrs a day even on public holidays, so if you don't have an account yet, you will be able to give us a call and find out more about our services or if we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you will be able to contact the telephone number that is closer to you. If you are a current customer, we will assist you promptly with any general and billing issues and with multiple technical issues in order to save you time and efforts - we are aware of the fact that in some cases it's much easier talk with a live person and get things done immediately. Of course, some issues cannot be taken care of on the phone, so in such a case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs a day as a part of the support services for every single semi-dedicated server
package that we supply. As some issues are more difficult and time-consuming, you may need to open a ticket in case you experience such an issue, still for all the billing, general or small-scale technical issues you can always phone us and we will help you immediately to save you the time you'll have to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your sites on our cutting-edge cloud platform or you'll be able to receive any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., Great Britain and Australia along with a worldwide number, therefore you can call the one that is closer to where you live.