Being able to get in touch with your shared hosting supplier if you have any sort of questions or encounter any issues is quite important and how quickly they will respond and react is crucial, in particular when your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are a quick way to recognize actual suppliers from resellers. The second typically answer just to e-mails or support tickets and you'll have to wait for a day or longer in order to receive a reply. In case your problem involves a couple of replies, you may end up losing several days to have a simple problem fixed. When you use an authentic and trustworthy web hosting supplier, you'll be in a position to contact the support anytime and get a quick reply whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
Our shared hosting plans include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting services before you make an order or you're a current customer and you have any kind of question or some problem, you can contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience and live chat support for billing, pre-sales and general questions; emails and support tickets for more complex matters or any issues that require extra time to analyze and take care of. Unlike various other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of only one hour, which means that no matter what your issue is, it will be resolved in a timely manner and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we supply include 24/7 customer and technical support, so no matter what issue you experience, you are able to get in touch with us and we will assist you right away. Our guaranteed reply time for each email message or ticket that you open via your Hepsia website hosting Control Panel is just one hour; typically the response time rarely exceeds twenty minutes. We also offer phone support with multiple local numbers around the globe and a live chat, so that you'll be able to contact us and find additional details about our solutions even if you do not have an account yet. We are able to help you with any kind of question or a problem you may have - payment methods, plan specifications, e-mail configuration, website hosting account settings, etc. If you use our services, you will never encounter a situation where you have to wait for a couple of days to get a problem resolved like you will need to do with numerous other companies.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive timely support in general, let alone when you run an entire server, so every single dedicated server that we supply includes 24/7 support with 1-hour response time guarantee whatever the issue. The service is totally free for all of the problems with your server or the software that was installed by our administrators during the setup, so you're able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from your billing area or you can send an e-mail, and the actual response time for either of these rarely surpasses 30 mins as we have admins available twenty-four hours a day. In case you need general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you could use our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, that you can include to your server package from your billing Control Panel.