Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
All your help requests will be attended to in maximum one hour after the trouble ticket or e–mail is submitted. If your case needs further assistance from a server administrator, we’ll forward the ticket or the email to the person on duty, right away and we will leave a comment to notify you that more time will be needed for arriving at the best solution. If you make use of the Managed Servers package, any of the server administration tasks included there will be completed whenever you like.
A Top–Class Customer Support Service
Our help desk support team will be online for you 24x7 should you need help while working with our Web Hosting Control Panel or with any of the applications that we have preinstalled on your behalf on the server. And if you require help tackling all the daily administration tasks on your dedicated server, you can take a glimpse at the Managed Servers package, which includes backup hard disk drive storage space, Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, etc.
A User–Friendly Help Section
We have provided the Web Hosting Control Panel with a fully detailed knowledgebase, which offers exhaustive explanations of its features and functionalities. What’s more, we have prepared exhaustive video tutorials that will further instruct you how to perform a given action or resolve a frequently encountered problem. All the how–to articles and the video tutorials are easily reachable from every section of the Web Hosting Control Panel via the Help and Videos buttons in the upper right corner.