We have prepared a selection of how–to video tutorials that visually explain how you can solve a typical issue connected with your shared hosting plans account. You’ll find the tutorial videos in the Help Center.
A 60–Minute Ticket Response Time Guarantee
All our semi–dedicated servers are backed up by a 24/7 client care service and come with a 60–minute support ticket response guarantee. Our well–trained techs will be at your disposal 24 hours a day and will sort out any issue that you could possibly come across within maximum one hour after the technical support ticket submission. In the majority of cases, a response will be provided to you within 20 minutes.