Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help Center included in your Web Hosting Control Panel offers a selection of help articles and regularly asked questions. Aimed toward fixing any common issue that you may encounter, they are written by our support team of practiced technicians.

  • Top quality support service

  • Instructional Videos

  • We have prepared a selection of how–to video tutorials that visually explain how you can solve a typical issue connected with your shared hosting plans account. You’ll find the tutorial videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 client care service and come with a 60–minute support ticket response guarantee. Our well–trained techs will be at your disposal 24 hours a day and will sort out any issue that you could possibly come across within maximum one hour after the technical support ticket submission. In the majority of cases, a response will be provided to you within 20 minutes.